Refund policy

Reshipping Policy

If an order is returned due to any of the following reasons:

  • Incorrect or incomplete shipping address

  • Customer unavailable during delivery attempts

  • No response to courier calls or messages

  • Package refused without a valid reason

The customer may request reshipment by paying a PKR [amount] reshipping fee.

Notes

  • Reshipping charges must be paid before dispatch.

  • Returned COD orders may be converted to prepaid before reshipping.

  • Reshipment is subject to stock availability.

  • Prepaid orders may be refunded after deducting original shipping and Return-to-Origin (RTO) charges if the customer chooses not to reship.

  • COD orders have no refund as payment was never collected.

Exchange Eligibility

Exchanges are only accepted if:

  • The wrong product was delivered.

  • The product has a manufacturing defect.

The request must:

  • Be made within 7 working days.

  • Include the original invoice.

  • Include original tags and packaging.

  • Include a clear unboxing video showing the issue, sent via WhatsApp immediately after opening the parcel.

Exchanges Not Accepted

  • Sale items (unless genuinely defective).

  • Minor colour or texture differences due to lighting, photography, or screen settings.

One Exchange Per Order

Each order is eligible for only one exchange.

Refund Policy

Refunds are not available for change of mind.

Refunds will only be considered if:

  • The product is confirmed defective.

  • A replacement is unavailable.

Defective or Incorrect Products

Once approved:

  • Zarya Studio will arrange a free doorstep pickup.

  • Return shipping costs will be covered by Zarya Studio.

  • An exchange or refund (where applicable) will be processed.

Processing Time

Please allow up to 15 days after the returned item is received for processing.